MyTSI Patient Disputes

https://my.tsico.com/Account/Index?ReturnUrl=%2F

1. Select the link above to log into MyTsi > Scroll down to "Alerts" > select the guarantor that is disputing the collections charge.
2. In Epic, open the guarantor account associated to the dispute.
3. Locate the "Explanation of Debt" letter located in the billing folder, in the shared drive. Edit the letter accordingly to explain the fees being charged.
4. Print out the most recent statement in Epic matching the fees being billed.
5. If possible, locate and print the EOB. Sign the letter with your name and scan it in to the patient's file in the P-drive in the following order : Explanation of Debt > Statement > Insurance EOB.
6. Upload the saved documents into MyTSI. Review the image below for help.

(Delete the alert so we don't create duplicate documentation when the above steps have been completed.)