TSI: Removing an account from Collection

Removing an account from phase 2


Instructions for Removing an Account from Collections in TSI:

Step 1: Login to TSI System

  1. Open your preferred web browser and navigate to the TSI login page.
  2. Enter your username and password.
  3. Click Login to access the system.

Step 2: Access the Collections Management Section

  1. Once logged in, navigate to the Collections or Collections Management module from the main dashboard.
  2. Look for the section that lists all active accounts in collections, often labeled as Active Accounts, Accounts in Collections, or Recovery Accounts.

Step 3: Search for the Account to Remove

  1. Use the search function or filtering options to locate the account that needs to be removed from collections.
    • You may search using Account ID, Customer Name, Invoice Number, or other relevant identifiers.
  2. Once you have found the correct account, select it from the list to view the account details.

Step 4: Review Account Payment or Resolution Status

  1. Check the account details to ensure that the payment has been made or the account has been resolved.
    • Ensure the account is paid in full or that an arrangement has been made (depending on your company's policies for removing accounts from collections).
    • Verify that there is no outstanding balance or that an arrangement has been successfully processed.

Step 5: Remove or Release the Account from Collections

  1. Once you have confirmed the payment or resolution, look for an option to Remove from Collections, Release from Collections, Mark as Resolved, or Close Account.
  2. This option might be under the Account Actions or Account Status section, often found near the top or bottom of the account's detail page.
  3. Click on the option to Remove from Collections. A confirmation dialog may appear asking if you are sure you want to remove the account from collections.
  4. Confirm the action to proceed.

Step 6: Verify the Removal

  1. After confirming the removal, check the account status to ensure it is no longer listed in the Active Collections or Recovery Accounts queue.
  2. The account should be marked with a status like Resolved, Paid, or Closed.
  3. You may want to run a report or query to verify that the account is fully removed from collections and updated in the system.

Step 7: Update Any Notes or Communication

  1. If required, add any internal notes or comments to the account indicating why it was removed from collections (e.g., "Paid in full," "Settled through arrangement").
  2. If your system allows, send an update to the collections team or relevant department to inform them of the change.

Step 8: Log Out of the System

  1. Once you have completed the process, log out of TSI by clicking the Logout button at the top of the screen.

Step 9: Update Guarantor Account and Notes of the removal

1.Updated Guarantor account notes of removal and adjust guarantor status by removing collections.


Additional Notes:

  • Payment Verification: Ensure that the payment or settlement is fully processed and that there is no pending balance before removing an account from collections.
  • System Settings: If you cannot find the "Remove from Collections" option, you may need special permissions. Contact your system administrator or collections manager to ensure you have access to perform this action.
  • Automated Updates: In some systems, the status of accounts might automatically be updated after a payment is processed, so confirm that the change is reflected in both the collections queue and the account's details.