EPIC: How to submit a request to merge duplicate MRNs or mark MRN for merge

This article describes the steps to mark Epic accounts for merge. This is for non-urgent merges of duplicate patients.

If this is an urgent or STAT request, please contact the Service Desk via chat.

For urgent issues, please call 1-888-888-6044

How to mark for merge in Epic - Duplicate Patient

Click on the Epic button in the top-left corner. Search for and select the Mark Patients for Merge activity.
Search for one of patient records needing to be merged and click Accept. The first record is generally the one being merged into the second record.
Search for the other patient record and click Accept again. This records MRN is the one that will be recommended to be kept.
At the Mark for Merge screen. Choose what information should be kept, choose a Reason, and then add a Comment if applicable.
Click on Mark for Merge to complete the merge request.
When the patient's chart is now opened in Epic, the right-hand side will indicate Marked for Merge until it has been completed.

If you are unable to perform the steps above, submit a request to have duplicate MRNs merged, using the Service Center Request form:

○Request Form: Chart Corrections - Merge duplicate MRNs

Updated on 1/24/2025