Payment: Self pay applying to account

This article provides detailed, step-by-step instructions on how to process a payment over the phone and allocate it to the guarantor account.

1. Click on EPIC in the left-hand corner

  1. In the Search Bar Locate Payment collection. Right click add to tool bar or you can pin it.

  1. When receiving incoming calls, you may request the account number from the statement and enter it in the guarantor section. Alternatively, you can inquire about the patient's information, such as their date of birth and telephone number.


  1. Please click on "Add Balance Payment" and add the payment click collect payment

  1. Click "Continue" or "Distribute Payment."

  1. Please request the invoice of the receipt. Kindly inquire with the guest whether they would prefer to receive a copy via email, which you can manually enter, or if they would like a physical copy mailed to them.



Last updated on 10/29/2024 DP